For 20 years IC Thrive has been helping connect people at work. We have an established intranet platform (Source), a diverse customer base, with over 100,000 active users served globally across 20 different industries, including many recognizable brands. More recently we've established our Drive methodology for internal comms along with a new platform called Reach, a foundation of best practices that expands our customer software portfolio. Our history is built on our commitment to a customer-first mentality. We take pride in our work and relentlessly pursue making a real difference, for our customers and for our team.
You pick up technical skills quickly, can relate to customers easily, and have high attention to detail. Together you bring this unique combination to ensure the quality delivery of our software full life cycle from the frontlines through the development process direct to customers.
In this role, you'll serve as a hybrid customer support rep and QA for our dev team to help quickly solve technical issues, address any defects plus implement preventive maintenance measures that identify and handle issues avoiding their release. This is an integral and foundational role in the company that presents great growth opportunities. The position will report to the Project Manager on the Development Team.
Knowledge, Skills & Abilities
We offer a comprehensive package to our employees, generous paid time off, extended medical/dental, bonus days, flexible schedules and remote working arrangements, dog-friendly office, wellness support, professional development, team activities, and more. Our office is currently in North Vancouver and the successful candidate will be able to work a flexible schedule. We are actively interviewing strong potential candidates; please submit your resume and cover letter for consideration. Salary is based on qualifications and experience
COVID Note: The whole team is largely working remotely during this time and through 2021, with occasional meetings in the office. We have flexible arrangements and hold the health of our team at a high level of importance.