IC is looking for someone with a professional communications skillset alongside a passion for customer service to join our team. This is an exciting opportunity for an internal communicator who would like to apply their trade at scale to a diverse set of clients. Reporting to the Manager of Customer Experience, you'll need to bring strong relationship-building skills, organization, and initiative to both execute and influence new services or products being offered to the market.
About the position
This specialist owns the customer journey by providing internal communication professional services, onboarding new customers, managing adoption post-onboarding, and maintaining annual renewals of software and services - all with the goal of supporting and improving our customers’ internal communication. As a trusted partner to customers and coworkers; you'll share strategies, tactics, and tips to help our clients meet their goals
Deliver IC’s communication professional services virtually and on-site
Onboard customers on our software
Work within a cross-functional team
Drive adoption and retention of software and services
Knowledge, Skills & Abilities
IC is a leading intranet software company based in North Vancouver. With over 20 years of experience in the intranet market, we have an established platform and a diverse customer base, with well over 1,600 customers served from different countries and 20 different industries, including many recognizable brands (NASA, United Nations, Chicago Whitesox, Kit & Ace).
Our office provides a modern, open and collaborative environment overlooking the North Shore mountains where our team thrives. We offer a comprehensive package to our employees, generous paid vacation and sick time, extended medical/dental, bonus days off, health and wellness support, professional development, team activities and much more. Please check our website. Our core values are Simplicity, Positivity, Integrity, Creativity, Empathy, and Diversity, and we work our best every day to uphold them. If you believe you’re SPICED up about this opportunity, consider applying now!